Thursday, June 9, 2022

Aware, but Misunderstood


Silence is the language of God, all else is poor translation.

It is becoming increasingly clear that the communication streams at my job are completely ineffective. The email chains get passed over and left for dead. They are just more noise than useful information. It is to the point that it's keeping me awake wondering if So & So or Fulano understood that the upstairs department actually required action on the downstairs department.
Fortune smiled on me in this position to be able to work briefly with each department, yet still return to my own refuge where I'm able to work in silence. The cross training from each area exposed me to the intricate little details and their meaning. Each area in the building has their own catch phrases with meanings that are really only understood by the people in that block of the building. The problem comes when one area communicates the necessity to do something in their own language to another department in the building that speaks a completely different language.

Now to be clear we all speak the same mother tongue and we are all from the same country of that mother tongue. In addition, this is a small company. There are less than 50 employees on a variety of shifts. It would be great if we could have the excuse of diversity in language or culture but all of us are from here, being born, raised, and educated in the same dialect. The trail of excuses really doesn't exist.

The problem with educated adults is they love their little specialized terminology. Some of this includes acronyms and some of it is just elaborately created definitions for normal words. A short is a short is a short and a route is a route is a route. If only that were the case..…

For the transportation department, a "route" is creme de la creme, everything that their universe revolves around. Send them a communication regarding a customer without a routing number and watch out! You are going to hear back, double duty, second email chain. For the customer service department, a "route" is another little element in a chain of typos to put into the emails when explaining how or why we failed to meet a customer's need. Trying to talk to this group of people without a customer number is like talking to the moon. All of their numerations have to do with either the customer number or the item number that the customer did or did not receive correctly. The life of a healthy electronic order is in their hands so in the CS world those details are a big deal. (oh did you catch that a CS is a customer service representative, one of those little assumptions that CS thinks everyone knows). Everything that passed across the desk of those two departments ends up in shipping.

Someone has to do the dirty work, pick up a box, and put it on a pallet, so that the routes, the items, and the customers can all be taken care of. Shipping is another world all to itself. Its language is loading orders, pick slots, dock doors, and drop rotations. The workhorses of these areas are really young adults, fresh out of high school, with the most energy and the least education. Specialty terminology is completely moot. Pick it up, put on a pallet, and take it to the door 7. Someone in an office down there knows that door 7 has route 927 for customer 525524 and it is going to be delivered tomorrow at 6 am. At least they should know.

So what happens when the one box that's supposed to go to door 7 goes to door 10? The email nightmare begins, in triplicate in three different dialects of WAREHOUSE.

I'm going back to my quiet spot.

Friday, April 1, 2022

You Left Us Too Early-A Dedicaton To My Nephew Zachary Ryan Mc Neeley 11-3-1989-3-29-4-1-2021

On That Day Of Despair Did You Walk Alone? Or Were You Guided In Some Way? You Decided To Leave And We All Didn't Know Why, You So Very Young At The Age Of 31, To Be In Such A Dark Place. Did You Feel Pushed A Side? Did You Think There Was No Where To Turn? Nothing Could Be Done? No Help Anywhere? Those Days Leading Up To Your Departure With No Hope Inside, Waking Up Walking To That Dark Place, Thinking There Is Nothing Left To Do. My Expiration Date Is Here? The Plan In Your Mind Carried Out. When You Left Us All What A Shame. Everyone Perplexed To Who Or What Is To Blame. Did You Think There Was No Love For You? Your Living Circumstance, Your Life Choices? The Ones You Missed? Is This Why Your Chose To Leave? Thinking There Is No Way Out, That Fateful Day You Decided To Say Goodbye Forever. All Alone In That Cold Place Not Found For Days. Did Your Soul Find Peace Among The Struggles You Had? Are You Free Because You Decided To Be Free? Leaving Everyone Behind Who Loved You. You Decided To Ignore Who Cares. Thinking You Would Be Better Off In Heaven With Close Ones. We Don't Get To Decide Our Fate, But You Did. Leaving Behind Our Feelings. Feelings Of Sadness! Grief! Anger! Frustration! Stress! Blame! Wondering Why! You Had So Much Life Inside You. Then Your Were Found So Lifeless. All We Have Now Is Your Pictures. Stories Of Your Short Life Of 31 Years. Whether You Know It Or Not, You Made A Difference Some How. If You Only Knew How You Effected Lives Of Those Around You, Your Funny Ways, Goofy Smile, Such A Big Kid With A Huge Heart. Your Love Of Catching That Big Fish. To Leave In Such A Way We May Never Know Exactly Why. Why You Decided Too End Your Life, Why You Decided To Say Goodbye. Why You Decided To Leave People Who Loved You. Even Though You Felt You Had No Way Out. You Couldn't Escape Your Dark Hole, You Couldn't Escape The Chains That Bound You. The Demons That Chased You. You Decided To Escape In Your Own Way, An Escape That Forever Took You Away. From 3-29-21 To 4-1-21 Those Days Of Not Knowing? Those Days Wondering Where You Were, Until The Fateful Day You Were Found. So Cold, Yet So Profound. We Mourned You, Grief In Our Hearts. The Loss So Young, The Loss So Senseless. But For Whatever The Reason, You Left Us All Behind. May Your Soul Be Free, Free From All The Hurt. Free From All The Despair. Free From Demons That May Of Haunted You. Free From Things You Could Not Let Go Of. Your Deadly Missed By All. I'm Sure There Will Be Signs Of You Near, In Your Happy Place, Free Soaring So very High. Free From Everything. Only Peace, The Peace You Deserve. We All Miss You In Our Own Way, At 31 You Were Determined To Leave. You Were Determined To Never Stay. Fly Free My Dear Nephew, Just Know This You Made A Difference. No Matter How Big Or Small, This I Hope, Now You Believe. This Is My Dedication To You.

Zachary Ryan McNeeley. Born 11-3-1989 Left Us From 3-29 Through 4-1-2021.
Love & Miss You. Forever In Our Hearts.